[Resolved]  Vakilsearch Legal Solutions — Non Professional business certificate waste of my advance payment

Address:Uber9 Business Process Services Private Limited F-97, Newry Shreya Apartments Anna Nagar East, Chennai -600102, Tamil Nadu, India CIN: U74900TN2014PTC098414

Dear Sir,
We have processed for
ISO 13485,
ISO CE MARKING,
ISO GMP,
ISO 9001 ON DATED 19.05.2020
We got commitment during the process as this certificate will get processed and completed by 15 days maximum.

pricing are as follows:

CERTIFICATE NAME PRICE GST TOTAL
ISO 13485 45000 8100 53100
ISO CE MARKING 20000 3600 23600
ISO GMP 20000 3600 23600
ISO 9001 12000 2160 14160
TOTAL 114460
ADVANCE 44791
69669

We have made an advance payment of INR 44, 791.00
After Strong follow-up and longer communication, we received a soft copy of ISO 9001 ON 19TH June 2020. Due to delayed response, we have processed other certificates from a different organization due to our urgency. As per mail communication, we asked to return the balance amount from the advance payment
Total Advance Payment: 44791
ISO 9001 to bill amount: 14160
=[protected] = INR 30, 631
We are waiting for the reverse payment of INR 30, 631 in the last 3-4 months. No proper communication from the Vakilsearch team.
Even we not yet received ISO 9001 original certificate hardcopy.

Worst service is ever seen in a professional forum. we wasted our money any huge lot of energy.
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Mar 17, 2022
Complaint marked as Resolved 
VakilSearch Legal Solutions customer support has been notified about the posted complaint.
Verified Support
Feb 14, 2022
VakilSearch Legal Solutions Customer Care's response
Apologies for the unfortunate experience. If you are having difficulties reaching our team, kindly email us your ticket number at [protected]@vakilsearch.com or DM us on Twitter @letsvakilsearch. We look forward to resolving any issues you might be facing.
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