Vasai Cable — customer care not supporting to resolve problem

Address:

Thane, Maharashtra, 401201

I have called toll free customer care number to inquire regarding my package because i cannot able access my account with correct name password. Customer care told it's not our area call landline no. 3254333 i requested office may be closed. He said nothing kept phone.
Why then separate customer care not provided for vasai gaon area.
Kindly reply and take fast action over this complaint.
Thank you