Vasan Eye Care Hospital — spectacles / glasses

Address:

K-74, CBI QUARTERS, BHARATHIDASAN COLONY, K.K.NAGAR, CHENNAI - 600 078., Chennai, Tamil Nadu

Sir / Madam, Date-15.5.2019

My customer ID No.775914. In the month of January 2019, I got my eye power checked at Vasan Eye Care - Saidapet Branch. After checking my eye power by Dr.Asokan, I had ordered for my spectacles for Rs.3, 400/- and paid Rs.1000/- as advance vide Bill No.453 dt.16.2.2019. The optical section at Vasan Eye Care, Saidapet branch delivered the glasses / spectacles to my office at CBI, Shastri Bhavan, Chennai on 26.2.2019 and paid the remaining amount of Rs.2, 400/- by cash to the person who delivered (Copies of all receipts enclosed).

On 10.05.2019 - Friday evening, when I am attending a meeting at my office, while removing my specs from my eyes, the right side frame broken. Since it is a frame less glass, the right side frame came along with a glass piece. (photos enclosed). In the evening of the same day itself, I rushed to Vasan Eye care Saidapet branch opticals section and given the specs for repair. Since the Incharge person -Mr.Prem is not available, the person who received my specs informed that, next day, Mr.Prem would inform me about the time slot to get it repaired and other details between 10.30 and 11.00 AM. Accordingly, I waited for his call on 11.05.2019 - Saturday till 12.30 PM. Since no call received from opticals, I tried to contact Mr.Prem twice, but, someone informed that, he was busy in a meeting. As I wanted the specs to be repaired before Monday, I insisted the staff to inform Mr.Prem to talk to me. Afterwards also no call received from him. Hence, I called Mr.Prem once again and asked him when my specs would be repaired. He told that, I have to pay Rs.3000/- for the repair. I told him that, since the specs was purchased on 26.2.2019, i.e. only two and a half months back and the product is of inferior quality, it should be replaced without spending any additional amount. But he did not consider my request. I immediately called and informed Dr. Asokan also who inturn confirmed that, he would look into this matter and get back to me.

In the meantime, yesterday i.e. on 13.05.2019, I received back the broken specs / glass which was couriered to my residential address.

It is pertinent to mention here that, I initially purchased the frameless progressive glass first time from Vasan Eye Care - Saidapet Branch opticals in the year 2017 for Rs.8, 000/-. After checking my current vision range, Dr.Asokan advised to change the glass in February 2019 and accordingly, I placed the above mentioned order for Rs.3, 400/- on 16.2.2019. Within two and a half months, the specs broken which shows that the product is of inferior quality. The other opticals are normally giving one year warranty and the same was not given by Vasan Eye Care. Moreover, the service is also very poor which can be understood from the above mentioned paras.

Hence, considering my difficulties mentioned supra, I would request your goodself to repair my spectacles without charging any additional amount i.e. to provide free replacement at the earliest.

Thanking you,

Regards,
Sd/- 15.5.2019

N. ANITHA,
CENTRAL BUREAU OF INVESTIGATION,
ANTI-CORRUPTION BRANCH,
SHASTRI BHAVAN, CHENNAI-6.