[Resolved]  Vasanth & Co — lg side by side door refrigerator delivered with dent

Address:

Alwarthirunagar, Chennai, Tamil Nadu, 600087

Hi,

I have purchased lg side by side door refrigerator on[protected] from your t nagar branch. They have delivered with damaged fridge to my home. While purchasing they have stated that, this is the big one and will atleast 4 people to carry to upstairs and pay for delivery charges at rs.800/. But there are 2 delivery boys came and they carried this fridge 2nd floor without any equipment and they have demanded to give rs. 1000/- paid the same amount to them. Lg engineer came after two days and struggled to get them for installation, he came and open the carton box and identified that, both the doors had a dent on top and bottom. He asked me to talk to vasanth and co and raise the dent certificate to replace the fridge directly from lg. Almost week gone, nothing happened from vasanth and co and lg. Really disappointed on this delivery, its lying in our hall accommodating more space unnecessarily.
I don't know where to escalate and how to rectify this. We have spent more than 80k for this fridge, still nothing happened from both the vendors and its irritating to call you on daily basis and getting the same story.
Want to know, when this will be replaced with new and i don't want to replace door alone for this fridge. If you are not able to do this, please cancel the same and refund my money at the earliest opportunity to go for the other vendors.
We are running our home without fridge for more than 10 days, still we struggling catch hold of your representatives to get the clear answer.
Please treat this is an urgent requirement and if you fail on tomorrow to deliver and installation, please take your damaged one from my home and refund my amount and cancel the bajaj finance as well.

Regards,

Hari
[protected]