[Resolved] Vasanth & Co — provided a malfunctioned ac and not providing with service

ange-92

from Sivagiri, Tamil Nadu

Address:

33,7th st, sankar nagar, 600075

/Hi, We bought a new Onida Ac 9/4/2019 and it stopped working on 28/5/2019. We filed a complaint on 30/5/2019 and there is no action taken yet. the company keeps lying to us by telling it will come today and its been more that 3 weeks already. The way they handle the customer is also rude. It is a new ac and how can it not work in a month. Even if it is under warranty they are not helping with replacement nor giving me proper response. we are in hot summer and we have a pregnant lady near her due date and the team is not helping at all. we spent so much money on ac and the response they give is worst. How can a pregnant lady survive in this summer in chennai who is near her due date. Please help me to get a new replacement of Ac itself since i feel cheated to get a malfunctioned AC.

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Jul 14, 2019

Complaint marked as Resolved

Vasanth & Co customer support has been notified about the posted complaint.

Jun 12, 2019

Updated by ange-92 sir/madam, we people spend so much to buy something from a company and till we buy a product that vasanth & co was very polite and was welcoming but as soon as we pay the money, they do not give a single nod also. i feel cheated by them for treating me so badly and they have been lying to us for the last 15 days which makes me very furious. each time we call them, they are like tech people are on your way home to fix the ac for. I mean why to lie each time we call. we as fools postponing our work and waiting for the people to come and fix it.As we all know it, this is one of the hottest summer and we are running behind people to get the issue fixed but no body is willing to help us. I am buying a new product spending more than 30k and it has not even functioned well for a month. please help me get resolution

Verified Support

Jun 12, 2019

Vasanth & Co Customer Care's response Dear Sir / Madam,

Kindly forward your complaint to Vasanth and Co official mail ID "[protected]@vasanthanco.co", along with your purchase bill no.

Jun 12, 2019

Updated by ange-92 The mail id is not valid

Jun 15, 2019

Updated by ange-92 Any update??

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Comments

Radhakrishnan Seetharaman

from Mumbai, Maharashtra

I bought a ac in Panruti branch. Staffs in that branch are not attendive to customers. Always using their phone, not answer to customers...
Such a irritating experience...

Abdul R Shahul

Dear sir/madam
I hope you are doing well. Last month we bought a AC from your showroom. We are already discussed about the AC Fitting's(above the slap).But they are fixed unproperly and Unsafe conditions. If any incident Or accident become(Fall in down ). Only you are responsible for the incident. So, please ASAP Correct the problem.

Parsuram Karthikeyan

from Mumbai, Maharashtra

Purchased Onida AC at Thanjavur last 8months back but still free service no one visit and resolve.we.wordt services for Onida AC.

Pls resolve

Regards
Karthik
[protected]
Thanjavur