[Resolved] Vasanth & Co — samsung led tv 40d5500 service issue

KL Ganesan

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu, 600092

• Attaching my Bill No. [protected] dtd[protected]scan) towards purchase of 40” Smart LED TV Model.40D5500.
• Also attached is the scan of Samsung customer Service Record Card dtd 06.09.17.
• Samsung have advised that due to non-availability of spare parts, they will not service the TV and that they will only pay Rs.9000 as per their depreciation policy and also take away the TV.
• As per Govt norms for any product, companies must keep Spare Parts for minimum of 10 years.
• You will appreciate, the decision from Samsung is not acceptable. For a TV price of Rs.60, 000/-, compensating only Rs.9000 is unthinkable.
• Why should I be penalized for the mistake of Samsung.
• You may immediately come back with mutually agreed solution. Else I will be forced to take the case legally.

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Oct 17, 2017

Complaint marked as Resolved

Vasanth & Co customer support has been notified about the posted complaint.

Verified Support

Sep 16, 2017

Vasanth & Co Customer Care's response Dear Sir, We are very sorry for the inconvenience caused. Forwarded your concern to Samsung Chennai service head and our customer care department for immediate action. Our customer care executive will contact you with an updated status.