Vastrova — company is refusing to return my product

Website:Vastrova.com

I have buy one product from vastrova, but the product which i received is different from the description what is written in product site. So i want to return that product but that company is refusing to process my return request by saying that they only return product if it is damaged. The products which i received is not in good quality. My product order no is vt[protected]. Kindly help me in this. I have message many a times to the company but they are refusing my request.
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