Myself Yusuf, I am getting treatment Vcare Velachery for more than 4 years. The main problem here is frequently changing doctors and managers without proper handover. Because of this many miscommunication happened in my case. I got bio-cell treatment here by paying 50000. I took 5 sittings and during last sitting I consult my doc Thamarai, she suggests me to hold this last sitting and take PRP after that take this sitting. I said I will discuss with my family and will come next week. Then I went there next week to take PRP, but that doc is resigned and they assign Doc Nithya. I explained to her what happened past treatments, she suggests me to take HT and she said you will get one free PRP for that you have to pay 85000. This discussion happened in front of Branch manager Daud. They both brain washed me and insisted to pay advance amount 2000 and i paid. And next week (2020 sep first week) doctor Saranya called me for remain 83000, and she said doc Nithya is on long leave and she only arranged the loan and finish the payment process within an hour. But HT procedure starts one and half month after. There is no issues in HT procedure and doctor name is Abirami or Abinaya, not sure the name. She is very kind. And every month I went t-nagar for monthly review. But after 3 month of HT, I called Velachery branch for PRP, they simply said in billing there is no PRP detail so we can't do PRP. I visited that branch, but branch manger also changed and doc also changed. Now again I explained everything from beginning, now the branch manager is Joshua, he said he will make it resolve and your PRP will be done within in a week and he handed over to upcoming manager Muthu as he is moving to other branch. But now it's been 2 months. I called the branch, again the manager is changed to some other guy. Now again the explanation starts from beginning. But he is telling the same billing is not done for PRP, so we can't do anything. This is not good. And they are not responding also. Whenever I called, they simply saying we will call u back in few mins or tmrw. But thet won't.
This is my experience I faced, don't believe them orally, get written statement from them if they gauraneed anything. Because no one respect their commitment. Was this information helpful? | 
I got a call from Velachery branch 2 weeks before regarding this complaint. And they understand my problem and said me to take one PRP as they committed. So i went t.nagar branch today (11/04/2021) and took PRR successfully without any issue. Thanks Vcare Customer Support for immediate action and I appreciate it.