Vedantu — Crash course refund

Address:	No1, 120, 14th Main Rd, 1st Sector, HSR Layout 5th Sector, Bengaluru, Karnataka 560102
Website:	www.vedantu.com

I had joined NEET 2021 Crash Course PCB in February 21st Batch and received the scheduled classes which commences from February 22nd till May 8th 2021 and classes were taken up by the enrolled course till March 8th 2021. In this duration I had faced an issue wherein the master teacher of the session had mentioned to watch the replay of the previous session held wherein it was my first day in the batch.

After that there were NO classes and there were no enrolled course scheduled sessions shown.

Then after several requests and multiple reminders, they have switched my batch to April 25th but the same problem has arised.

The problems being faced by me in the batch are :-
▪Lack of communication from Vedantu Care and Academic Counsellors side
▪ No proper response from Team leading to delay
▪ No resolution to doubts/problems raised
▪ Lack of service and support from Vedantu Care
▪ Vedantu App is lagging with bugs
▪ They are merging new batches with old batches
▪ Deviation from allotted course schedule
▪ My Academic Counsellor [Tanvi Jain] has refused helping me out and blocked my contact after enrolling me.
▪ No notifications/ updates are sent prior to the class
▪ Course is not upto the satisfactory and beneficial requirement( Unsatisfied)
▪ Chapters taught are being repeated and taken up again repetitively.
▪ In-class support is very less
▪ Scheduled class timings are being changed to inconvenient time slots without prior information as per their requirement
▪Overall there's no academic progress and improvement in my performance after taking up the crash course [ 0% benefit ]

I have communicated the same to Dr.Vani (HOD Biology) via telegram and CEO Mr.Vamsi Krishna, Pulkit Jain and Anand Prakash via mail. I request you to please look into this matter seriously, and kindly arrange for an refund of Rs.8000 paid by me. The matter is very serious.