| Address: | Mumbai City, Maharashtra, 400053 | | Website: | www.veenaworld.com |
I have booked for a Hongkong-Macau-Schenzen tour with Veena world which departed from Mumbai on June 6, 2015. I had certain reservations/complaints about tour which I had brought to their notice in my feedback. But no action was taken in that regard. Also I had hospitality issue during the same trip with their travel operator Cathay Pacific. I took up this issue separately with Cathay for which they granted me compensation in the form of service vouchers with validity of June 30, 2016 which I am unable to utilise. I have taken up this issue of encashing service vouchers with Veena world since last year but they have not provided me a proper solution to my problem. Instead they prefered to be silent for quite a long time and has prefered to pass the time without providing assistance. Secondly in that tour, overseas guide Ms. Vicky at Schenzen told about one water show for which she collected 180 yuans and which was not worth of 180 yuan and there was no transparency in the entire deal. Everything was disclosed next day morning when there was a upsetting discussion in the group which was shocking. However many participants joined the show due to reserveness and becoz others decided to visit the show. Nobody was happy with the show contents. However, one point may be noted here, if the tour was with zero cost per pax as stated in the advertisement and their policy, this show could have been included in the tour itinerary. Veena world has received hard comments about this show from other co-tourists too. For a family of four, as in our case, in terms of INR 7, 500 has been wasted literally in water to see the water show.
Whole year after return from this trip, I was after Veena World, but everytime I have been misguided by their so called customer executives with the intention not to help/assist me in my problem. May I request you to take cognisance of my complain and help me to get justice from the Veena world. Awaiting for ur guidance please. Was this information helpful? | 
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