Ventair / Multiplex Appliances — defective product and unfair trade practices

Address:

Raja ali road adardha path, Tinsukia, Assam, 786125

I purchased a chimney (Vent air) model - centra from vent air company 's retailer shop and peice which i purchased from shop was defective. When i used the product oil was leaking, in couple of days touch plate losing it's paste and come's out when i inform the retailer about the problems which i was facing that time he replace tht peice with another old defected product of their company (Vent - air) elanza 3g thn i was again infrom the retailer about this they did'nt gave us any good response. Then i decided to refund my money with the product which they gave me and they refuse to gave me my money and they charges higher prices compare to the real price of their model trying to unfair trade practices under right to information, right to redressal it's was totally illegal according to consumer rights, when i was asking for my money then he was saying that why i choose different product in their shop so under consumer act this was also not legal consumer has right to choose... So really disappointed with their company and the retailers shop where i purchased if the company not taking any action on this i m sure i will not hesitate to suit against the company and the retailer shop according to the consumer act...