Verma Travels — Hygiene, punctuality, professionalism not maintained.

The bus no. MP 04 PA 5425 does not have any hygiene. The curtains are all dirty, seats are torn and covered with a white cloth with all those stains, the AC does not have a controls, it is just open and when asked to resolve the issue, the conductor as well as the driver completely ignored, the TV is never on, the speakers are broken (photos attached.). The bus is not at all appropriate considering the charges (2065₹ pune-bhopal). The conductor was not at all polite. About the punctuality thing, The bus was delays at the start of the journey by 30 mins, and it is running late by 90 mins. The stops the bus has taken include 20 mins for dinner, that's it. No further stops. I need a refund.