Verma Travels — Non satisfaction on the services provided

It was a very difficult and embarassing by Verma travels from bhopal to Pune back on 9-10th September, 2021. The delay in starting of bus from Bhopal was informed after half an hour of reporting at the boarding point ( it actually departed about 1hrand 30 minutes late at about 6.45 pm). No proper response was given at the office in bhopal. The bus reached late by about 4 hrs.
The return journey was further disgusting. It was a real foolish of me booking the same travels for return. I had booked ticket from waked and reached the boarding point well before the departure. But to my utter surprise no body picked up my call for a long time. When a lady(probably Sukhvinder or so) picked the phone and replied that it was not sure that the bus will ply today. On asking for refund in that case I was informed that the booking will be deferred for the next day but no refund will be provided. On further inquiry she gave the location on mobile to reach the office in Sangamwadi. In anew city, on a rainy day having no other option, I had to hire a taxi, spending Rs.200/-(an unnecessary additional expenditure) to reach the directed place where the lady didn't even informed the situation politely. She rather stressed on what she was speaking as the only truth and she was helpless to inform the situation.
Later some other passengers were also asked to board the bus at nasik phata( I think of such passenger was refunded the expenditure due to change in boarding point).
On the whole it was a disgusting journey by Verma travels both ways and I deserve the refund of atleast the exces expenditure of Rs.200/- on changing the boarding point leaving aside the mental agony.(PNR NO.3656300)

REALLY A VERY POOR QUALITY OF SERVICE