Verma Travels — travelling delayed because of poor bus condition and allowed without booking passenger on bus

I'm complaining to verma travels as their service is very poor to the customer i booked ticket from pune to bhopal bus departure time was 4:25 pm and now at 11:15 pm we crossed ahemadnagar bus delayed by approx 4:30 hours, only because of poor condition of bus engine and wipers also not working properly most disappointed by their bus driver and conductor as they are continuously take unauthorized stops for boarding people's without booking for earning extra money.
Here are bus details :
Dear passenger, bus journey details from pune to bhopal on 13/10/2017 are pnr: 1196312, seat no: 3, reporting time: 04:25 pm, boarding: chandan nagar at 04:40 pm, address: chandan nagar, bus no: 0286, driver name: santosh sunil, mobile: [protected]