Vespa — Access charges taken + closed service center after selling product

Address:Gwalior, Madhya Pradesh

Hi, I purchased Vespa scooter on 3rd Nov 2013 from Vespa dealer (ATS Motors Gwalior ). According to them my vehicle is in complementary offer for getting additional free services and free oil replacement. But at the time of servicing ATS Motors charged 200/- for oil replacement but after some discussions they agreed by mistaken they have charged it, and going to refund it in next servicing. After 1 month I came to know their service center is closed. Now their is no vespa service center in Gwalior M.P. For next servicing Vespa company sent Agar dealer to do routine servicing. But at that time also they told they don't know about the scheme of my vehicle and they charged 200/- for oil replacement. But after following up with customer care, I was able to convince Agra representative with the fact that they have put unnecessary charges on my vehicle. And on mail in written they have replied they are going to return the money in next servicing. But this month I came to know Agra center is also closed. Now my concern is who is going to pay this money to me which is promised by Vespa service center representative ( 200/- of ATS motors and 200/- of Agra service center ) Now my another concern is Vespa has closed its service center from Gwalior, and my vehicle is having issues. Now there is no body to rectify it. I contacted Mr. Jitin (contact # [protected]), and Customer care[protected], but no satisfactory answer. Please do the needful. Regards, Parag Mangal [protected]
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Does anybody has time to listen the complaint ???
no one listen here

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