Vespa — denial of free service, misbehaviour.

Address:

Jey motors , palarivattom., Ernakulam, Kerala, 682030

I am doing my service at jey motors, palarivattom. This month was my 7th free service. They denied the free service and add it into 8 th paid service, claiming i have crossed 18000 km. They have done this all the time before. Now they say rules change. No one have told me so far to make appointments at exact kilometer. They have very booking and from the date of call, we usually get 1 or 2 weeks late service. We can't keep our bikes unused because of that.
Today i faced a serious misbehaviour from the side of service persons. They were like, if you want keep it or just leave. This kind of misbehaviour is unacceptable.

Hope the issue will be considered very seriously and soon.