Vespa — my bike issues are not fixed and management not supportive - shrey motoplex begumpet, hyderabad
Begampet, Hyderabad, Hyderabad District, Andhra Pradesh, India
KkKkishoreP on Jun 25, 2019
Dear vespa management,
I purchased a vespa vxl 150 red in 3rd november, 2017 at shrey motoplex jubileehills, hyderabad.
I keep on complaining my bike issues to the service center persons, because this 7th service.
But i guess they are either reluctant to solve my issues or they don't know how its done.
Below are the visited service centers.
Shrey motoplex jubileehills (Two times)
Aaaro motors pvt. Ltd (Two times)
Premier automobiles (Two times)
Shrey motoplex begampet. With in month 3rd visits
This time 21/06/2019 (With in one month 3rd visit)
I have given my bike at shrey motoplex begampet to fix problems, i am facing full body vibraion, jerking and mileage issues.
None of the problems was fixed and again new complaint raised in my bike like beating & brakes noise and additionally frustrated on customers (Service person srikanth and manager mr santhosh).
Relay i don't know why he is shouting on me and mechanic, as a manager (Mr santhosh) need maintain some dignity.
In-front of me both are mr srikanth and mr santosh arguing regarding on my bill.
On 21/06/2019 at 9:30 am (3rd visite- two times at service center and one time at my home)
I have given my bike to mr srikanth, at the same time mr santhosh (Manager) came and ask him to noted down all issues.
I call mechanic sathish, how has repaired my bike at my home, and ask him to test my bike, then he confirmed that the issues are fixed.
Mr santhosh, ask me to keep my bike two days. Will repair and test the vehicle fully, then i request him to provide any alternative vehicle because from service center to my home almost 25 km, he denied.
After my request mr srikanth, ask me to come at 3 pm same day, will repair and test in-front of me.
I got a call @3 pm from srikanth, need to replace some parts and the cost around 2600/-, then i said okay because want fix all my bike issues, i will come to service center at 5 pm, he said okay.
Fortunately i reach the service center at 6 pm, still my vehicle not ready and again blame me.
— at 6:30 pm, mr santhosh called me and pay the bill, then i ask how much need to pay, he said 777/- and given the invoice.
— just i ask him to recheck my bill because mr srikanth told me 2600/-, aggressively he told me, some parts are not available in store, they i ask him, why you are not inform before.
— he called srikanth and asked, why your not inform to customer regarding parts unavailability, then srikanth said, already parts was replaced taken from other vehicle or something.
— and there is no part numbers hence srikanth did not update in invoice,
— i ask him to give my old parts, but he is not given to me.
— then i told him, i will pay only invoice amount (777/-), 1st he didn't accepted me, later he agree to pay 777/- because they did some blunder i think so.
This dealership is having very good image in ads and they are not in customer satisfaction to give back the vehicle on correct time.
Really i'm not understanding why service center persons are not taking customer's problem seriously.
I have spent lot of time to visit service centers for doping and collecting vehicle,
Till now 10 times i drooped my vehicle. Every time i need to spend at lest 4 hrs.
I have been visiting all service center quite many times but the problem seemed unresolved hence as a last resort i decided to get in touch with you guys.
I request you to please look into my concerns at the earliest
I am exhausted with this kind of service. I lost trust in vespa guys because they are not even trying to understand customer issues.
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