Vespa — poor customer service - pillai motors

Address:

127, Greams Road, Chennai, Tamil Nadu, 600006

I bought my vespa (Tn09cr7198) on 1st of mar'19 at pillai motors, creams road. Till i made the payment i was told that i will be given helmet during the delivery of my two wheeler. It has been almost 3 months now and whenever i ask them, they said that the production unit is not functioning and all silly reasons. And still i haven't got my helmet. Is this the way that a service centre perform? It will definitely cause a dismal for the brand "vespa".