Vi — Auto deduction of my balance since March 2021

My balance is being deducted automatically saying that i have accessed some inbuilt games which i didn't. This has been going on since last year March 2021. I need a refund of all my balance from last year till date. This is pure cheating. U can't auto deduct balance from your customers for your benefit. And if this continues and i dint get my refund i will stop using vi services forever.