Vi — Recharge amount deducted but recharge not done

Website:Vi app

I recharged my idea no [protected] with 1197 rs. Amount deducted from my credit card but recharge not done with following message from VI :
"217:Sorry! This recharge is not available. TXN num. ONR[protected] To continue using your mobile services, dial *121# and recharge with the best offers."
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