[Resolved]  Via.com / Flightraja Travels — Debit card

Address:

Pune, Maharashtra, 411046

Respected Sir/Madam
My name is Tejbir Singh and my bank details Tejvir Singh
Acount number [protected]
Punjab national bank adarsh colony tingri Nagar PUNE Maharashtra I would like to draw AT LEAST YOUR ATTENTION on a very serious topic keeping in mind that you will consider my plea.
On 7th December, 2016, I booked an air ticket from via.com. through Priya Travels Mangalore ENROUTE Mangalore-Mumbai-Udaipur and the amount was Rs.9924/- and when I entered my debit card details the amount was swiftly and quickly deducted from my account but what a shame that the ticket wasn't confirmed. So being a responsible citizen, I know some faults take place so I waited, waited for 1 day in hope that my money would automatically get transferred to my account, but little did I know what it has for me. When I did not get the refund I lodged a complaint i called the bank customer care and they informed that my money will be refunded in 45 days, I was glad atleast I have some information right in hand. So being a responsible citizen, I did my duty and waited, waited for 45 days despite the crises I was in. And I was happy when I got a message that the refund transaction was successful, but there is more to it, I did not get any money.
So then, after not getting refund, I contacted the company and they sent me booking I'd number FMN1ZAE32GY and ARN Number 30001063596342097002968 (ATTACHED FILE)
And asked me to contact my bank for the refund I did it again.
So, the bank informed that you need to wait for another 45 days. As you know the time was of demonetisation, I am already using cashless criteria and I am the one who's harassed. Harassed because its been 70 DAYS, WHAT WILL I DO? So, I contact the HEAD BRANCH of PNB, New Delhi on this number[protected] and send them mail also at [protected]@pnb.co.in
And they said they would take forward my issue. When the bank contacted the company, the company sent a HDFC BANK STATEMENT IN WHICH THE TRANSACTION WAS SUCCESSFUL AND I DON'T GET IT WHETHER THE FORM WAS OF HDFC Or PNB. (File attached)
WHAT I REQUEST YOU TO DO PLEASE PRIORITISE THIS MATTER AS I want to know that who and which bank is at fault here as I've been really harassed for this. Help me out, put things into place because this is very serious issue even when I've been a good citizen of INDIA following every NEW RULE properly. My amount is either in the account of via.com or PNB and please find out who's doing fraud here. And company told me Rather than helping out the via company suggests that Rupay card service is not good as according to them the national banks do not understand the online criteria and faces more problem and that I should change and opt for MasterCard or Visa.

All communication with them Files Attached.
Thanking you
Regards
Tejbir Singh