[Resolved] Via.com / Flightraja Travels — how to access refund amount?

Sairam19

Address:

BENGALURU

Hi. I have made 2 airline bookings with you with reference no: fmnla3b28zgsq, fmnba3b29qkao. This flights are cancelled by the airline themselves due to covid lockdown. Hence i should be getting a full refund. Iam eager to rebook airtickets on another date. But every time i try to rebook why is it asking for fresh full payment. Where is my refund amount. Please reply at earliest.

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May 29, 2020

Complaint marked as Resolved

Via.com / Flightraja Travels customer support has been notified about the posted complaint.

Verified Support

Apr 28, 2020

Via.com / Flightraja Travels Customer Care's response Dear Guest,

With regards FMNBA3B29QKAO, kindly note the ticket amount for the flight has been placed under Credit shell by airlines. Refund amount will not be processed, but the ticket value can be adjusted for your future bookings. Kindly visit the airline website for Credit shell terms.
Kindly revert if you want to reschedule with new travel dates so that we can assist you accordingly.

With regards to FMNLA3B28ZGSQ, kindly note airlines have provided one time Change fee waiver and there is no full refund for cancellation .Kindly revert if you want to reschedule with new travel dates so that we can assist you accordingly. Or else kindly agree for cancellation charges for AirIndia so that we can process refund as per policy.

Sincerely

Sushma C