[Resolved] Via.com / Flightraja Travels — Refund not initiated - Booking Reference No. FMNLA3CE79QQD

Ranjan Kr Singh

Address:

Ebix Travels Pvt Ltd Bangalore - 560001 INDIA

I had booked my flight by paying an amount of Rs.16, 330/- through via.com on June 6 with Booking Reference No. FMNLA3CE79QQD. However, due to some technical glitch flight was cancelled by the airline and on 02nd July, the Airline had made the full refund to Via.com and then they said that it will take another 21 days for Via.com to refund the amount to my bank account. Though, in between I tried to reach to them vide their mail id i.e. [protected]@via.com but did not get any response.
The customer care number provided on Via.com website is never ever reaches to the customer support executive. Now, it is highly frustrating with regard to get my refund from Via.com.

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Aug 12, 2021

Complaint marked as Resolved

Via.com / Flightraja Travels customer support has been notified about the posted complaint.

Verified Support

Mar 24, 2021

Via.com / Flightraja Travels Customer Care's response The refund is processed to the same mode of payment
Kindly check with the concerned bank.

1. 06/06 23:03 - XXXX-XXXX-XXXX-6161 - Charge - Amount: 16330 - Transaction id: [protected] - Transaction Successful(CAPTURED)
2. 10/09 11:55 - XXXX-XXXX-XXXX-6161 - Refund - Amount: 5180 - Transaction id: [protected] - Transaction Successful(CAPTURED)
3. 10/09 11:52 - XXXX-XXXX-XXXX-6161 - Refund - Amount: 10344 - Transaction id: [protected] - Transaction Successful(CAPTURED)