[Resolved]  Via.com — Payment has been deducted from my account but no ticket generated

Address:560037
Website:via.com

I have tried 2 time booking for the Flight Ticket for the Go Air flight on the Via.com website but both time even though the payment has been deducted from my ICICI bank account but ticket not got generated,

As per the Via.com the bookings FMN1QTBEZDZ and FMN1QTC9DT0 are Incomplete as you have not continued the transaction to make the payment, and the amount has not been captured from your account, so we request you to do the fresh booking.

As per the ICICI bank

Dear Mr. Kumar,

We inform you that the transaction done by you on June 20, 2016 is successful with the below details.


Payment ID[protected]

Bill reference number 1sjljhrs[protected]ryg8jwnsb

Consumer code FLIG[protected]HYZIJZNHH


Payment ID[protected]

Bill reference number 1byhdoohs[protected]s1gnjosh

Consumer code FLIG[protected]R1ZHUSIBS

So I have been left like a Doll drum to run between the company to get my money back and hence I looking your help.

Regards
Rakesh
[protected]
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Dec 30, 2016
Complaint marked as Resolved 
Via.com / Flightraja Travels customer support has been notified about the posted complaint.
Verified Support
Nov 29, 2016
Via.com / Flightraja Travels Customer Care's response
Dear Sir,

We deeply regret for the inconvenience. We have forwarded your issue to the concerned team. They will get back to you at the earliest possible.

Thanks,
Via Care
Complaint comments 

Comments

Via.com not eligible even for 1 Star rating. I booked the ticket on 2nd December, never received ticket. While called the customer care for amount refund, they say ticket has been confirmed. Such a worst service provider is Via.com.

they sent me the tickets on 05.12.2016

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