Vibes — Consultation charges applied - Cheating Customers - Koramangala Branch,Bangalore

Address:

Bangalore, Karnataka

Hi Sir/Madam, Last Saturday I.e, on 29th Nov I had been to VIBES koramangala branch to inquire about Hair Stem cell treatment.I went just by seeing the banner. There Counselor her name is PREETHI took me to cabin and explained about treatment and fee structure and after that I told her that I will decide and let her know in evening. Immediately she said pay 1000 Rupees for CONSULTATION charges. I told her if there is any consultation charges it should have been informed before.She argued a lot and finally she made me to pay 1000 rupees.I paid through Deutsche Bank debit card.I came out without taking bill also.After sometime I called customer care to ask is there any consultation charges they said No and even I called indiranagar branch to ask what is the consultation charges for hair treatment.They also said same thing that there is no consultation charges. I felt its Cheating case. So I called again to koramangala branch to get the bill.she said come and collect.I went there she asked my mobile no and gave print.In bill 1000 rupees is charged for Hair Treatments - Advanced hair fall treatment' I told her she took 1000 rupees from me for Consultation and I want bill for same.She said there is no option in the system.i told her strike it out with pen and write and give with pen but she is not ready.In bill she mentioned other lady's name instead of her name. I asked other employees who is manager of this branch.They said she is the manager cum counselor(Preethi).She is very Arrogant lady and don't know how do talk to customers. Please find below details: Bill No: PKG/0108/14-15/002632 Receipt No: 7582 Client Id: 68725 Requesting you to please Refund my 1000 rupees.I just want my money back as I was made to pay forcefully by telling lie as consultation charges. Awaiting for your reply. Thanks, Ajay