Vibes Healthcare — accident at your vibes on 4 july 2019 at vibes banjara

My mother who is 75 years of age had an accident at banjara hills, vibes healthcare. She sustained injury to right hip and left ankle and underwent two surgeries. My mother was the carer for my father who is 82 years of age. They are now in nursing home. We sent emails and called up the centre so many time. We sent the documents which they have requested. I spoke to sumeeta, she was not only rude but she did not respond until now.
Could you please help and resolve this matter as soon as possible
Looking forward to hearing from you
Best regards