[Resolved]  Videocon — Ac problem - need refund

Address:

600074

Greetings! This is r. Kannan and my mobile no is [protected].

I have purchased videocon ac 1.5 ton (5 star) – model no.: vsn55wv2-mda on 12th march
2017 from jayam & co, selaiyur branch, chennai amount of rs.28, 500/- (Rupees twenty eight thousand five hundred only) and installed on 13th march 2017.

The product worked properly only 2weeks. After that swing is not working. Complaint raised and authorized technician came and seen and found swing motor problem and technician said need to change new swing motor. Then, after two day he came and fixed new swing motor. It was worked only one day. Again repeated same problem. (Ref. Complaint detail is enclosed).

Again complaint raised and happened same problem (3 times).

3 times complaint raised and swing motor changed 3 times but problem not rectified and all complaint is failure. Yesterday (27.04.17) also changed new swing motor advised by mr. Satyanarayannan head manager and mr. Sarathkumar branch manger. But not working properly.

Called to mr. Saranth kumar, branch manager, mobile no.:[protected] and mr. Satyanarayanan, mobile no.:[protected], but they are not picking. I sent sms what happened and after replacing swing motor is not working properly.

In this regard, the above said complaint attended 3 times and swing motor replaced 3 times problem is not rectified and all the complaint failure.

This product purchased 12th march 2017 and not completed 2months also. The problems repeating continuously and still not rectified.

Hence, i requested regarding take back your failure model of above said your product and refund the amount rs, 28, 500/- (Rupees twenty eight thousand five hundred only) immediately without fail.

I mailed regarding refund the money to me rs.28500/- and take your failure product on 28th april 2017 and spoken all the problems to customer care service department[protected].

I called to videocon authorised person. But nobody taking phone. Very bad customer service.

I kindly request you to take necessary action and recovery my money immediately.

R. Kannan
Mobile no.: [protected]

Enclosed: copy of purchased bill
Complaint details
Complaint details
Problem not rectified - details
28.04.2017
Videocon ac 1.5 ton (5 star) – model no.: vsn55wv2-mda
Product sl. No.:[protected]
Date of purchase: 12th march 2017
Date of installation : 13th march 2017
Dealer’s name & address:
Jayam & co (Selaiyur branch – near camp road junction, east tambaram)
959, velachery main road, chennai – 600 073.
Name of the manager: mr. Rajan (Mobile no.: [protected])
Phone no.: 044 – 2227 2256
Customer details
Name: r. Kannan, plot no.25, jayanthi nagar extn.,
Karumariamman koil street, polichalur, chennai – 600 074.
Mobile no.:[protected]

Complaint details – swing not working
1st complaint - 2nd april 2017 – complaint no.: che [protected]
2nd complaint - 13th april 2017 – complaint no.: che [protected]
3rd complaint - 19th april 2017 – complaint no.: che [protected]
27th april 2017 – complaint no.: che [protected]

Theses all complaints attended for one problem of swing not working and swing motor (New) replaced 3 times. But, problem not rectified totally all complaints failure. Still swing is not working properly.