[Resolved] Videocon D2H — adding channels without my consent and charging

Sanjeev

from Hyderabad, Telangana

Address:	Ranga Reddy, Andhra Pradesh, 500084
Website:	Www.videocond2h.com

I am sanjeev with customer id 83515303 and pissed off with videocon d2h services. They add channels at their will without my consent and charging shamelessly. I tried reaching supervisor and nodal officers they are not answering. This happened 2nd time in last 1 month. Supervisors don't have call back numbers and even if i escalate to nodal officers through emails, they don't care to respond. Pathetic service i would say. They added bengali combo package on my account which i don't have any clue last month and now they added Marathi combo package this time without my consent. I am pissed off with these guys. I need a strict action against them. Their supervisors are not available any time in the day. And channels are not displayed on their app which adds even more confusion when I want to see what all are active. Please take a stringent action as it is happening for the second time in 2 months.

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Aug 6, 2021

Complaint marked as Resolved

Videocon Industries customer support has been notified about the posted complaint.

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Comments

d2h Customer Care

from Delhi, Delhi

Verified Support

Dear Sanjeev,

We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

Thanks & regards

d2h Customer Care

from Delhi, Delhi

Verified Support

Dear Sanjeev,

We would like to inform you that we changed your package into BST with ETV HD and also refund the waiver amount for the package issue. Moreover, we would also assure you that it will not happen again in the future.

Thanks & regards

Sanjeev's [Complaint's author] reply, Jul 21, 2019

Why is your backend team adding combos every month? What action is taken to stop this happening again? I don't want to see this nonsense again. Your customer service is incapable to address this issue unless I report to consumer forum. Why can't you address these issues internally?