Videocon d2h Cable Tv — refund against videocon d2h connection

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	www.videocond2h.com

My videocon d2h customer id is[protected]. I hold 2 connections under this id. Since i am moving out of india, i cancelled my connection on 9th july 2018 and asked for refund of my remaining account balance of rs. 1864. I wrote email to [protected]@d2h.com regarding the same. Also i called up customer care number [protected] around 18th july to confirm the same and senior supervisor confirmed that i am eligible for refund as i cancelled the product before 15th july (After this date they stopped processing any refunds as per his wordings). Then on 19th july their backend team called me confirmed me that they have processed the refund request but i need to surrender hardware as well in order to get the refund so they took all the details like name for issuing the cheque and the address and assured that the technician would come and collect the hardware and then pay the refund of balance amount along with hardware cost.in fact she also told that if i refuse to handover the hardware to technician during his visit then they would generate invoice of around rs.2300 as penalty. And i agreed for that as well. After that i wrote couple of emails to them in order to get the refund status however didn't get any response from them. Then i called up customer care on 7th august again and spoke to supervisor miraaj/aakash, and after checking all the details she again confirmed the i am eligible for refund of balance amount as i had requested for disconnection on 9th july. She assured me that my refund would be initiated soon and team will get back to me within 24 hours. Since then i called up customer care many times and spoke to many senior supervisors. Everyone assured the same thing, however no technician has come yet to collect the hardware and pay the refund amount. Kindly look into this matter urgently and initiate the refund amount asap.