Videocon D2H — connection disrupted and callous customer service

Address:	Bangalore, Karnataka, 560049
Website:	videoconD2h

I have a d2h connection id[protected].
My d2h connection stopped receiving signal possibly because of the damaged wire. I raised a complaint and was given a service request number:[protected] and was told that a service engineer would arrive which will be charged a fee. I agreed to the fee and acknowledged it via e-mail. I have sent multiple e-mails to customer service to followup on my service request. I have also sent two e-mails to the nodal officer. To my dismay not a single reply providing me an answer or update on when a service engineer will come to fix it. It is more than 12-13 days now. My aged parents depend on it. Because the local cable guys refuse to help with this as they are not sure on how to fix, it is imperative that a company like videocon has a decent customer service and resources. Why has my request been ignored for more than 12 days. Who is responsible for the delay? If a company cannot be competent how are they allowed to enter the market and cheat customers.

I'm thoroughly appalled by this unconcerned approach. I paid more than rs. 2, 000 to install the dish, i have to do away with it if i don't get any service? Why should my investment in this service not be respected? Disgusting to state the least.