Videocon D2H — customer care not responding from past 7 days.

Address:

Hyderabad, Hyderabad, Telangana

We are trying to add channels as per trai guidelines to our accout but customer care number is not responding from past 7 days. I want to change my rtn and it is also not done if they won't answer my call. It is very difficult for common people to add as per they settings. Please change the settings so that even a common man can add what ever he wanted.