[Resolved]  Videocon D2H — d2h recharge to wrong customer id.

On 5th March 2018, I tried recharging Videocon d2h. It was made to wrong customer id.47036477 instead of[protected]correct one). I request Videocon D2h to resolve this issue and credit the amount back so that i can make a proper recharge and enjoy wonderful perks of Videocon services.

Also, find screenshots of the transaction carried out.

Details of transaction:

Bank Name: Yes Bank
Debit card: ********0536
Transaction id: NX[protected]
Date and time : 5 March 2018 at around 9.16 pm.
Amount: 385/-
Transaction on : PhonePe app.
Correct id (wanted to recharge): 47036744
Wrong id: 47036477

d2h recharge to wrong customer id.
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Apr 16, 2018
Complaint marked as Resolved 
Mar 07, 2018

Complaint Status

Videocon Industries customer support has been notified about the posted complaint.
Verified Support
Mar 07, 2018
Videocon Industries Customer Care's response
Dear Truptesh,

Thank you for sharing your details with us. We will have someone contact you as soon as possible.

Warm Regards,
Videocon d2h Team
Verified Support
Mar 14, 2018
Videocon Industries Customer Care's response
Dear Trupesh,

We would like to inform you that recharge of Rs. 385/- have already been transferred in your customer ID 47036744 on dated March 7, 2018.

Please note that your current account balance is of Rs. 271.92/- as on March 13, 2018 with next recharge date April 3, 2018. Please be informed that any changes in base package or add-on pack will affect the due date.

Warm Regards,
Videocon d2h Team
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