[Resolved] Videocon D2H — fraud by customer care

raj266

from Mangalore, Karnataka

Address:

560020

My d2h connection id[protected], the complaint is regarding the above mention d2h connection. I called on customer care dt 28092018 regarding non functioning of my connection, the executive told me to check the power cable, then he told me to check the socket by using other electronic things and i told him the as condition of the connection that when i put on the power the setup box on and the booting process started (Within 30 second) with blue light on in the setup box then it becomes red light and the tv screen goes blank, he immediately told me that the setup box was damaged and then he told me that the product was not in warranty and if i want the service engineer to visit my place to check the product then i have to pay 200/-rs. I agreed as he already told me the setup box was damaaged, but he was telling lie when engineer visited my place and he power on the tv same thing happens setup box on with blue light then booting for 30 seconds and then screen goes blanks and setup box red light got on, the service engineer told me that the remote cell is not working (Which cost 30/-rs), i asked him that the executive told me that setup box was damaged then the engineer told me that may be the customer care executive was new to the service and then the total costs me to 200/- plus 30/- i. E 230 rupees. Due to the customer care executive the 30 rs cell costs me to 230 rs. Even while at the time of complaint booking the customer are did not mention a word regarding remote. They uses unfair means to earn money from me. I want my 200/-rs refund or i approach to consumer court for the unfair happens to me.

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Nov 9, 2018

Complaint marked as Resolved

Videocon Industries customer support has been notified about the posted complaint.

Verified Support

Oct 09, 2018

Videocon Industries Customer Care's response Dear Raj,

Please email us at [protected]@d2h.com. We will make every effort to revert with resolution as soon as possible.

Warm Regards,
Videocon d2h Team

Oct 13, 2018

Updated by raj266 i got a call from vidocond2h that they will resolve my issue, but issue is yet not solved how much time they want, pathetic service .
hello sir/madam,

I complaint on https://www.consumercomplaints.in and received your reply to email the issue/inconvenience, my issueis that few days ago my d2h was not working when I power on the product starts for booting process (30 seconds) after that the blue light in set-up box turned to red, so i called to customer care and informed him about this .he immediately told me that the set-up box got damaged and the service engineer has to visit and check the set-up box as the product was not in warranty so it is chargeable (200/- RS) plus the part cost which was damaged then he told me that if I replace my set-up box then I have to pay 400/-RS and the warrant will extend to 3 months.so i fixed the visit of service engineer and agreed to replace the set-up box (as told by executive that it was damaged), when engineer visit my house and he power on the product he instantly said that the set-up box was OK and was in a very good condition only the remote cell was to be changed costing 30/- RS, but now i have to pay him (200/- + 30/- ) 230 rs .the customer care executive give me wrong or false information about the product (he did not tell anything about remote) just because of the false information given by your executive I have to pay 200/- rs extra just one cell cost me 230/- rs .It is unjustified.the mistake was made by your customer care executive why should i have to pay for this.So I demand my refund of 200/- rs (you earn it by false means)

if i do not got my refund i will definitely switched to tata sky costing 2200/- rs and demand my compensation from vediocon d2h through consumer forum.

thanks

lokesh pal

customer id[protected]

registered mob- [protected]