Submit a Complaint
Satellite, Cable DTH TV
d2h

Videocon D2H — hd channels are missing

Address:Pune, Maharashtra
Website:Videocon D2h

I created my own package which includes hd/non hd channels and recharged account with required balance. However, i still cannot see hd channels.

I already sent couple of email to there customer care, but no reply from them yet. As far as customer care calls are concerned, they are not answering call from any customer.

Now issues is not only about paying for services and not using fully but also about time that is wasted in trying to contact d2h customer care staff.

Its really frustrating!!!

Recharged the account on 3rd march, 2019.
Was this information helpful?
No (0)
Yes (0)
Videocon Industries customer support has been notified about the posted complaint.
Complaint comments 
11 Comments

Related d2h reviews

[Resolved]D2H - Wrong account!/old recharged[Resolved]D2H - Wrong is recharged[Resolved]D2H - I have recharged my old d2h account[Resolved]D2H - Recharge of 500Rs not updated[Resolved]D2H - Wrong recharge to my old account
View all 3326 d2h Reviews

Comments

Please change my registered mobile number, Name : Vaibhav Shah, customer id :[protected], old mobile number : [protected], new mobile number : [protected].
Thanks
Reply
d2h Customer Care's response, Mar 15, 2019
Verified Support
Dear Akshay,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Regards,
Team d2h
Please change my Registered mobile number,
Customer Id[protected]
Name--Atif Rahman
Old Number--[protected]
New number--[protected]
Reply
d2h Customer Care's response, Mar 15, 2019
Verified Support
Dear Arbaaz,

Thanks for writing in. If you want to register/change your mobile number then you can message us in this format.
RTN << New RTN >> to 566777 or 9212012299

Regards,
Team d2h
They are not providing custom package as TRAI guiding. they told we have not any updated. my d2h id. is 43826130
Reply
d2h Customer Care's response, Mar 15, 2019
Verified Support
Dear Deven,

We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

Regards,
Team d2h
d2h Customer Care's response, Mar 27, 2019
Verified Support
Dear Deven,

As discussed over the call on RTN ( 9890831333 ), you wanted to know package change process, information shared that you can do the same via application or website.

Regards,
Team d2h
My d2h cutomer id[protected] .please change my Old RTN [protected] to New RTN [protected]. I called your customer care several times it's not connected.please consider this as a request
Reply
d2h Customer Care's response, Mar 15, 2019
Verified Support
Dear Customer (JijoG),

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Regards,
Team d2h
My Videocon d2h no change
Please change my registered mobile number as we need to login for our details regarding new subscription
Old no -[protected]
New no- [protected]
Customer id[protected]
Name - Ashok Naik


Thanks
Reply
d2h Customer Care's response, Mar 15, 2019
Verified Support
Dear Customer (MANALI NAIK),

Thanks for writing in. If you want to register/change your mobile number then you can message us in this format.
RTN << New RTN >> to 566777 or 9212012299

Regards,
Team d2h
Sir, I am a customer of videocon d2h id[protected]. Many times I have selected my channels but my old pack is still activated. Customer care don't do anything.please do needful against d2h videocon.
Reply
d2h Customer Care's response, Mar 15, 2019
Verified Support
Dear Santosh,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Regards,
Team d2h
Hi sir I want to tell you that after selection package I am not able to see selected chanel. Your customer care and web site both is use less i want to start my package other wise remove your connection.
Reply
d2h Customer Care's response, Mar 28, 2019
Verified Support
Dear Santosh,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Regards,
Team d2h
Dear John,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [protected]@d2h.com so that our team can look into your concern.

Regards,
Team d2h
Reply
Resisted number change Karna he
Reply
d2h Customer Care's response, Mar 15, 2019
Verified Support
Dear Customer(ASantan),

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Regards,
Team d2h
Please change my RTN from old RTN is -[protected] and new RTN would be [protected]
Reply
d2h Customer Care's response, Mar 15, 2019
Verified Support
Dear Syed,

Thanks for writing in. If you want to register/change your mobile number then you can message us in this format.
RTN << New RTN >> to 566777 or 9212012299

Regards,
Team d2h
Please change my RTN, my old number: [protected], my new number: [protected]

My customer I'd: 38696847
Reply
d2h Customer Care's response, Mar 15, 2019
Verified Support
Dear Customer (vannurbasha d),

Thanks for writing in. If you want to register/change your mobile number then you can message us in this format.
RTN << New RTN >> to 566777 or 9212012299

Regards,
Team d2h

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    d2h
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    47%
    Complaints
    3326
    Pending
    0
    Resolved
    1436
    View all 3326 d2h reviews & complaints
    d2h Phone
    +91 97 8189 7818
    +91 91 1569 1156
    d2h Address
    Ground Floor & 1st Floor, Techweb Centre, New Link Road, Oshiwara, Jogeshwari West, Mumbai, Maharashtra, India - 400102
    View all d2h contact information