[Resolved] Videocon d2h — improper channel activation

Preeti B

from Mumbai, Maharashtra

Address:	Surat, Surat, Gujarat
Website:	Videocon D2H

Cust id 59209592 recharged with rs.371, balance rs.371, due date 26/6/2019. If you are getting e-16 or e-18 error, call on [protected] from rtn.

I got above message and called d2h customer care about 8 times but my problem is not sorted out. I activated about 20 sd channels and 10 hd channels and paid 371 rupees for the same. But they activated old plan.

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Aug 6, 2021

Complaint marked as Resolved

Videocon Industries customer support has been notified about the posted complaint.

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Comments

d2h Customer Care

from Delhi, Delhi

Verified Support

Dear Preeti,

We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

Thanks & regards

d2h Customer Care

from Delhi, Delhi

Verified Support

Dear Preeti,

We would like to inform you that as per telephonic conversation with you the pack has been successfully changed as per your request. Kindly let us know if you need any further assistance.

Thanks & regards

Khuzema Kaukawala

Jan 24, 2022

Khuzema AliMohammed Kaukawala
Cus ID[protected]

I recharged for 670 rupees
I m getting e 18 error
Unable to see any channel
I called customer care for 6 times ..still problem not solved