Videocon D2H — irrelevant charges

Address:

Gujarat colony, kothrud, 411038

D2h id 82981609
Dear team,
D2h has charged me engineer charges 400 rs from my account and there was no engineer visit done as i received call from the person and he was not ready to visit as per our timing do i got the issue resolved from a private person by paying huge charges. For the same issue i have logged complaint on customer care, however it got closed without any resolution. The staff is very inefficient they disconnect the call while speaking, there was a team lead name rosaline sahu who was not giving me the mail id of the concerned department. How dare these people are charging without providing service. There was no sms no intimation before deducting the charges. I only only after i getting alert to recharge the account. Kindly look into the matter and provide me my amount back