[Resolved]  Videocon D2H — mismatch in recharge amt and date

Address:East Sikkim, Sikkim, 737101
Website:D2h.com

My id is[protected] in d2h. My new pack was activated on 5th feb with pack amount 429.52. I recharged on same day with 450. This meant a recharge of 31 days according to pack amount. But till today my next due date is showing as 4th march which is 28 days only.
I complained almost daily since 6th feb telephonically as well as mails and till now the date is incorrect and has not been corrected according to last recharge date and amount keeping in mind that my pack was of 429.52 since 5th feb. I am extremely frustrated and am feeling very harrassed and cheated by these d2h customer care people who refuse to understand a simple issue. Please address my grievance and help me get this resolved as my connection wld get disrupted on 4th inspite of my having recharged till 7th.
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Aug 9, 2021
Complaint marked as Resolved 
Videocon Industries customer support has been notified about the posted complaint.
Mar 03, 2019
Updated by Julka
Basically Wrong next recharge due date as last recharge was of 450 on 5th feb and feb is of 28 days only. Pack amt 429.52
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Dear Customer (Julka),

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [protected]@d2h.com so that our team can look into your concern.

Regards,
Team d2h

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