[Resolved] Videocon D2H — non receipt of refund on failed recharge

[Resolved] Videocon D2H — non receipt of refund on failed recharge

K Kztw from Neyyattinkara, Kerala

My customer ID is[protected]. Ihad on[protected] made an online payment using my debit card for RS 339/-. The Bank reference number is POS [protected][protected]. Aitough the amount was debited from my bank account immediately the transaction failed, The transaction was done for recharge of videocon d2h ID[protected]. till[protected] the amount of RS 339/- is not refunded to me by credit to my bank account. Was this information helpful? No (0) Yes (0)
Aug 28, 2018 Complaint marked as Resolved Videocon Industries customer support has been notified about the posted complaint. Jul 21, 2018 Updated by Kztw no reply recd yet Verified Support Jul 21, 2018 Videocon Industries Customer Care's response Dear Customer, Thank you for sharing your details with us. We will have someone contact you as soon as possible. Warm Regards, Videocon d2h Team Verified Support Jul 28, 2018 Videocon Industries Customer Care's response Dear Customer, Thank you for writing to Videocon d2h. We would like to inform you that recharge amount of Rs. 339/- is already reflecting in your d2h account on dated 15th July, 2018. Current account balance of your d2h account is Rs. 215.79/- on dated 23th July, 2018 and due date for next recharge is 09th August, 2018. If you have any further queries, please call on +91 [protected] and email us at [protected]@d2h.com Warm Regards, Videocon d2h Team Jul 28, 2018 Updated by Kztw This recharge is made through paytm and OK. Where's the failed recharge is quite different. Don't mix up both. What happened to the failed recharge. Jul 28, 2018 Updated by Kztw The bank reference number is already detailed above in the complaint and this is the failed recharge. The recharge which is credited to the customer ID is done through paytm and both happened in a span of 3 minutes. Hence correct scrutiny is to be done to detect the failed transaction
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