Videocon D2H — only free channels coming after migration to new package after trai guidelines | |||
After trai guidelines and continuous notification from videocon d2h on website and app, i created my own package on d2h website (On 11th feb) and got a message that package migrated successfully. Just after this, all channel gone with message that "this channel is not part of subscription" except free channels. Then i recharged with rs. 800 assuming that channels will come after that but in vain. Now i am chasing them via email since last 2 days and still no resolution. I only get one response from them where they ask for cust id/rtn and after that no response even after multiple reminders. It took me 1.5 to 2 hours to create package on their pathetic and badly developed website, and all that time wasted now. They are not responding even though i added nodal officer. Customer id:[protected] City: pune (Maharashtra) Was this information helpful? | |||
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Videocon Industries customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
Cust ID : 35381545.
I have Recharge d2h on Sunday. But still service is not activated. I hd given a call to customer care centre but nobody help me. Pls help otherwise I have to go in Consumer court. [protected]
I have Recharge d2h on Sunday. But still service is not activated. I hd given a call to customer care centre but nobody help me. Pls help otherwise I have to go in Consumer court. [protected]
Cust ID :[protected]
Our HD Channels not working since 07.04.2019 as we have still balance in our account.
Our HD Channels not working since 07.04.2019 as we have still balance in our account.
d2h Customer Care's response, Apr 9, 2019
Verified Support
Dear Customer(169800882),
We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.
Regards,
Team d2h
We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.
Regards,
Team d2h
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Old RTN [protected]
New RTN [protected]