Videocon D2H — only free channels coming after migration to new package after trai guidelines
Pune, Maharashtra, India
AnAnkur_K on Feb 13, 2019
After trai guidelines and continuous notification from videocon d2h on website and app, i created my own package on d2h website (On 11th feb) and got a message that package migrated successfully. Just after this, all channel gone with message that "this channel is not part of subscription" except free channels.
Then i recharged with rs. 800 assuming that channels will come after that but in vain. Now i am chasing them via email since last 2 days and still no resolution. I only get one response from them where they ask for cust id/rtn and after that no response even after multiple reminders.
It took me 1.5 to 2 hours to create package on their pathetic and badly developed website, and all that time wasted now.
They are not responding even though i added nodal officer.
City: pune (Maharashtra)
[Feb 13, 2019] Videocon Industries customer support has been notified about the posted complaint.
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