[Resolved]  Videocon D2H — poor customer service - connection terminated

Address:	No 143 Rmz Millenia Business Park Campus II 2nd Floor, Dr Mgr Road, Kandanchavadi, Chennai - 600096, Chennai, Tamil Nadu, 600096
Website:	www.d2h.com

My cust id: 99914094

Hello all, my set-top got repaired so i requested for a new one. One technician came and collected 650 rupees for it. He installed me faulty - second hand set-top box first and it got repair next day itself. So once again i requested a new one and got it as well. Its brand new and works great.

But the problem is the first technician took all my money and didn't gave it to videocon. So they deducted the service charge from my d2h balance and my connection is terminated.

I called their customer care more than 10 times and filed 2 complaints, including supervisor escalation as well. But still the same issue exist. This is literally cheating and taking my money without my consent. Its a kind of robbery/snatching action. Its been 2 days without connection. They are hesitating to give my own money back. I didn't asked for a free connection or any rewards all i need is my hard earned money back to my account.

I already consulted a lawyer regarding this and he said give them one more day. If not we can sue them in the court. I have all the phone conversations recordings and mail copies and recharge text messages.

Videocon, you played with a wrong person.. You will regret it soon