[Resolved]  Videocon D2H — Poor quality of remote controls

Address:Mumbai City, Maharashtra, 400102
Website:Videocond2h.com

I have your d2h service for the past 3 years and i have changed 4 remotes so far. the last remote after buying in feb 2017 stopped working in 15 days only. when i complained in march, your customer service person (on[protected] asked me to restart and reset the remote. but even after doing so, it did not work. then he told me that his senior is going to call me. i managed with a great difficulty for the time being but no call came. i called again today to check what has happened to my complaint. your customer service person simply said that you did not call in the month of march. this was shocking to me. i asked him to give me a complaint no that why there was no record of my call in the month of march, he said that he can not give a complaint no. for the same. this is a very shocking fact that our complaint calls are not recorded. even complaint no's are not given. when i wanted a complaint number for the non-recording of my call in march, he said it is not possible. this is extremely poor service. then i asked him to cancel my subscription and refund my balance amount, he gave a reference no. 48800235 for changing set top box. can i get a satisfactory solution to my problem?
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May 24, 2017
Complaint marked as Resolved 
Videocon Industries customer support has been notified about the posted complaint.
Verified Support
Apr 21, 2017
Videocon Industries Customer Care's response
Dear Customer,

Thank you for sharing your details with us. We will have someone contact you as soon as possible.

Warm Regards,
Videocon d2h Team
Verified Support
Apr 23, 2017
Videocon Industries Customer Care's response
Dear Customer,

Request you to write to us at [protected]@d2h.com to help you better in this regard.

Warm Regards,
Videocon d2h Team
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