[Resolved]  Videocon d2h — problem with downgrading package

Address:Kolkata, West Bengal
Website:videocond2h

Hi,
My d2h id 547124*

I requested to down grade package to gold lite but customer care personnel heard incorrect and intentionally changed it to gold kids
When i called again she said that please complain and that will be fixed on 20th june.
But on 20th june they informed me that is not possible
I said it's your fault please check my recording of my request and change it so. Fraud company looting money
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Aug 8, 2018
Complaint marked as Resolved 
Videocon Industries customer support has been notified about the posted complaint.
Verified Support
Jun 25, 2018
Videocon Industries Customer Care's response
Dear Sanjib,

Please email us at [protected]@d2h.com. We will make every effort to revert with resolution as soon as possible.

Warm Regards,
Videocon d2h Team
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