[Resolved] Videocon D2H — recharge amount received by avenue india pvt ltd not sento videocond2h

udgeeth

from Channarayapatna, Karnataka

Address:	Dakshina Kannada, Karnataka, 575019
Website:	INB Avenue India Pvt Ltd

Through the payment gateway of avenues india private limited, i have paid
Subscription of rs 500/- of videocon d2h on 6th dec 2018 at 18:40 hrs vide transaction no of state bank of india[protected]igaexjcgp1 dated 06.12.2018 at 18:40hrs. The payment is neither received by videocon d2h, nor reverted to my bank account. Kindly investigate the matter and make it suitable refund my amount of rs 500/-

With regards,

— v u rao
Customer id of videocond2h:[protected]
Account no of videocon d2h: 14650605
Registered tel no: [protected]

Was this information helpful?

No (0)

Yes (0)

Jan 18, 2019

Complaint marked as Resolved

Videocon Industries customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2018

Videocon Industries Customer Care's response Hi,

Thank you for writing to d2h. We regret the inconvenience caused.

We wish to inform you that the mentioned transaction has not completed and failed to recharge your d2h account. In order to assist you in a better way, please write back us along with the below-mentioned details:
- Bank Name
- Recharge Amount
- Date and Time of transaction
- Reference Number/ Transaction ID
- Portal Address of website (Recharge mode)
- Last 4 Digits of the Credit Card number (In case of Credit Card) or Bank Account number (In case of Debit Card/Net Banking)
- Screenshot of Successful Transaction

Further, we would like to inform you that your money is safe. At times during online recharge, one out of 10, 000 transactions gets failed due to connectivity or payment gateway issues.

If you have any further queries, please email us at [protected]@d2h.com. We will make every effort to revert with resolution as soon as possible.

For details of all our Products and Services, you may visit our Website https://www.d2h.com

We endeavor to provide you with the best TV viewing experience. We value your association and assure you of our commitment to serve you better.