[Resolved]  Videocon D2H — recharged amount not updated/reversed due to videocon d2h's negligence

Address:	Dish tv Nodal officer,Plot No. 1, First Floor, Shekhawati Complex,Mitra Colony, Near Khatipura, Above ICICI Bank,Jaipur, Rajasthan,Pin – 302012, Udaipur, Rajasthan, 313001
Website:	www.d2h.com

My Consumer ID[protected]
My Registered ph. no.- [protected]
I recharged my D2h a/c[protected] on 18th Feb. 2019 at 10.05.31 pm but till
today that Rs. 200 is not added in balance. I am attaching the successful
transaction e-receipt in this regard for your consideration.
From 18feb2019 2205hrs a sum of Rs. 200 only is not reversed in my d2h
account. If d2h has already reversed that amount at least provide me a
valid proof so I can forward that proof to my bank for futher processing.
I had word with many off roll-on roll employess of d2h in this regard but
they all did same fake commitments, they were just doing formalities-- no
one was serious or I can say they were enjoying all these.
I have already produced the CC avenue d2h's successful transaction receipt, my bank account statement as a proof but D2h never produced any proof that they reversed that 200/- or not received 200/-.
I also have an email from their call center supervisor Mr. Mohd. Amir that D2h has received 200/- from my side but now they people are neither reversing that amount in my bank account nor updating in my d2h account balance.
following complaints done by me in this regard to d2h employees--
complaint no.[protected]Mr. Abhishek nanda
complaint no[protected]Ms. Pratibha yadav
they never provided any solution to my complaints; even their so called on roll employee Mr. Narpat singh delivered fake commitments and treating like he does not care anything.
For this 200/- I have made 107 calls on D2H's useless customer care nos, waited for almost 430 minutes, talked for almost 210 minutes, each and every conversation is recorded, again and again I repeated same concern to different-different executives, sent email 11 times, ...(I SHOULD GET COMPENSATION FOR ALL THESE) but still I am not getting proper resolution WHICH IS MY RIGHT.
I don't know you are aware or not but if you check online complaints there are tons of complaints you will found about D2h's poor services; D2h's helpline nos. are not working, executives are totally unknown and illiterate of consumer policies/latest updates or may be pretending and senior officers are good for nothing.
When a service provider company has tons of consumer service related discrapancies why our government is not taking any serious action on it?videocon D2h's license should be cancelled immediately if they continue such type of ridiculous and pathetic services to consumers.
I AM D2H's CONSUMER AND I AM AWARE OF MY RIGHTS. IT'S D2H's MORAL DUTY TO PROMPTLY RECTIFY THE DISCREPANCIES AND SERVE BETTER.
Please look into this matter as soon as possible and provide a rigid solution.

Sincerely,
Kovid dave

Addresses, email id's and contact nos.
1st address--Dish tv India Ltd.
FC - 19, SECTOR 16A, FILM CITY,
NOIDA, UTTAR PRADESH, INDIA.
PIN CODE – 201301
2nd address-Dish tv Nodal officer, Plot No. 1, First Floor, Shekhawati Complex, Mitra Colony, Near Khatipura, Above ICICI Bank, Jaipur, Rajasthan, Pin – 302012
3rd address- Dish tv Nodal officer, Plot no. 306/307/308, 3rd floor, Gomes defense, near Vaishali circle, Vaishali nagar, Jaipur Pin-302021
Email id's-narpat.[protected]@dishd2h.com, [protected]@dishd2h.com
Nodalofficer.[protected]@dishd2h.com,
CircleCoordinator.[protected]@d2hdesk.com,
CircleCoordinator.[protected]@d2hdesk.com,
Mumbai.[protected]@d2hdesk.com,
[protected]@dishd2h.com
Contact Nos- [protected], [protected], [protected], [protected], [protected], [protected]