[Resolved]  Videocon D2H — recharged still service in active

Address:

400072

I have recharged the videocon d2h today i. E 06.08.2019 for rs.500/-. The d2h is showing balance of rs.493/- on my tv, still the services is not activated & giving an error insufficient balance.

I did whatever is mentioned in that error, i called them, emailed them on their so called customer care support. It was 10:05am, they said wait for 10min as they have done something & it will start. I waited & called again & everytime they asked to wait for further 15 min. Its over 2hrs that i called again for one final time.

My patient ran out when he gave the patent dialog of charged engineer visit of rs.200/-. (I did this in previous month of june also & paid rs.200/-) now this is happening everytime. I said i will not pay for engineer again for which the call got escalatef and call holded numerous time and end result was i have to pay.. The charged that the customer should borne for the problem of the company.

I asked for refund of my recharged amount, which they clearly said it cannot be refunded. What is this?. The escalated customer executed said ‘ok’, when i said i will complain.

I request for my money refund & close the videocon d2h. Nothing else.

Tired customer