Videocon D2H — Refund back money in wrong number-recharge

Address:Bhurulia Karbalapara, Kaliganj Lock, Plassey, Nadia -741157

Dear Sir/Madam

Kindly take necessary action for d2h-recharge. Recharged amount is wrongly credited to customer ID.[protected] in place of[protected].

1.
Wrong customer ID :[protected]
Right Customer ID :[protected]
Amount : 841/-
Date of Transaction :[protected]
Date of Time : 19:45:51
Transaction ID : HGA1P0AB0E[protected]

2.
Wrong customer ID :[protected]
Right Customer ID :[protected]
Amount : 376/-
Date of Transaction :[protected]
Date of Time : 08:44:09
Transaction ID : HGA2P0C[protected]

3.
Wrong customer ID :[protected]
Right Customer ID :[protected]
Amount : 326/-
Date of Transaction :[protected]
Date of Time : 19:08:01
Transaction ID : HGA2P14AB[protected]

Warm regards
Anowar Ali Sheikh
Was this information helpful?
No (2)
Yes (2)
d2h customer support has been notified about the posted complaint.
May 26, 2021
Updated by anowar.dop
Dear Sir/Madam

Sub.: Reversal/Transfer

Kindly take necessary action for d2h-recharge. Recharged amount is wrongly credited to customer ID.[protected] in place of[protected].

1.
Wrong customer ID :[protected]
Right Customer ID :[protected]
Amount : 841/-
Date of Transaction :[protected]
Date of Time : 19:45:51
Transaction ID : HGA1P0AB0E[protected]
Bank Name and Account Number : India Post Payments Bank and[protected]

2.
Wrong customer ID :[protected]
Right Customer ID :[protected]
Amount : 376/-
Date of Transaction :[protected]
Date of Time : 08:44:09
Transaction ID : HGA2P0C[protected]
Bank Name and Account Number : India Post Payments Bank and[protected]

3.
Wrong customer ID :[protected]
Right Customer ID :[protected]
Amount : 326/-
Date of Transaction :[protected]
Date of Time : 19:08:01
Transaction ID : HGA2P14AB[protected]
Bank Name and Account Number : India Post Payments Bank and[protected]

Warm regards
Anowar Ali Sheikh
Verified Support
May 29, 2021
d2h Customer Care's response
Dear Anowar,

Please note that transaction id Rs.841 dated[protected] on Customer id[protected] has already been utilized so the same cannot be transferred to Customer ID[protected].

Thanks & regards
May 31, 2021
Updated by anowar.dop
Dear sir/Madam

Recharged amount is rightly credited to customer ID:[protected]./[protected]

1.
Right Customer ID :[protected]
Amount : 841/-
Date of Transaction :[protected]
Time : 21:03:31
Transaction ID : HGA1P0227C[protected]

Warm regards
Anowar Ali Sheikh
May 31, 2021
Updated by anowar.dop
Dear Sir/Madam

How can I get back the money I.e.Rs.841/- . Kindly tell me the other way.

Warm regards
Anowar Ali Sheikh
Complaint comments 

Comments

Dear Anowar,

Thanks for writing to us. We have forwarded your concern to our team and will get back to you with an update soon.

Thanks & regards
anowar.dop's [Complaint's author] reply, May 29, 2021
Kindly take necessary action.After getting back I will give ' Thanks of lot' to your team
Hi Team,

I have recharged wrongly to our old customer-id. Kindly refund the amount.

customer -id: 61533819
Recharged amount - 1000
Recharged date - 26-june-2021
Transaction id[protected]
Reference number - ARMN[protected]
d2h Customer Care's response, Jul 3, 2021
Verified Support
Dear Nantha,

Thanks for writing to us. Please share your RTN (Registered Telephone Number) at [email protected] so that our team can look into your concern.

Thanks & regards

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    d2h
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    47%
    Complaints
    3327
    Pending
    0
    Resolved
    1436
    d2h Phone
    +91 97 8189 7818
    +91 91 1569 1156
    d2h Address
    Ground Floor & 1st Floor, Techweb Centre, New Link Road, Oshiwara, Jogeshwari West, Mumbai, Maharashtra, India - 400102
    View all d2h contact information