Videocon D2H — Repeated error message smart card not inserted properly (E04) and sub standard set top box

Address:Mumbai City, Maharashtra

I am a consumer of Videocon d2h.My customer id no is 77943190 and I have raised a complain for error messagesmart card not inserted properly (E04) with the customer care department andthe complain number is[protected]. The said error pops up three to four times ina day. Two out of three different engineers who visited to correct the errorhave suggested that the set top box cannot be repaired and we have to buy a newone or replace the existing one. I feel the product given (set top box) is ofvery sub standard quality and the d2h representative are marketing their new productand trying to fool the consumer to buy their new products. It’s a waste of timeto call the call center each time that do the tweaking to the box when theerror pops up. I have already recharged my account till 2016 and hence they aretaking advantage of the situation and not adhering to the solution.
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Videocon Industries customer support has been notified about the posted complaint.
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I'm also facing same issue
My customer id[protected]
Videocon Industries Customer Care's response, Jul 5, 2017
Dear Mani,

Request you to write to us at [email protected] to help you better in this regard.

Warm Regards,
Videocon d2h Team
I think we should go to consumer court and submit written application against Videocon D2H and demand to refund our money. I face E04-4 so many time an know I am tired on that
last year we have same problem face that time Videocon d2h customer advice me as engineer help but engineer not resolved my problem due to that we replace my setoff box
I am not a $ reached person to replace set off box every year, what should I do ?
I think we should go to consumer court and submit written application against Videocon D2H and demand to refund our money. I face E04-4 so many time an know I am tired on that
last year we have same problem face that time Videocon d2h customer advice me as engineer help but engineer not resolved my problem due to that we replace my setoff box
I am not a $ reached person to replace set off box every year, what should I do ?
Videocon Industries Customer Care's response, Jul 24, 2017
Dear Customer,

Request you to write to us at [email protected] to help you better in this regard.

Warm Regards,
Videocon d2h Team
दोस्तों मेरे पास आपकी इस समस्या का समाधान है, अगर आपका Set Top Box ये दिखाये कि "smart card not inserted properly" तो सबसे पहले आपको बस इतना करना है कि अपने Set Top Box का पावर ओफ करके जो केबल आपके डिश एंटीना से आपके Set Top Box से जुड़ा हुआ है उसे Set Top Box से निकालकर 30 sec. तक पावर ओफ रहने दें फिर केबल को आपके Set Top Box से जोड़कर पावर ओन कर दें।
आपके टीवी चैनल आने लगेंगे।
अब थैंक्स बोलने की जरूरत नहीं है।
paranjape.aj's reply, Aug 2, 2017
Due to relocation my set to box was disconnected for two days... still I have same problem
I am also getting same error since last one month. Initially it was happening once or twice a day but now it comes very often. Home channels and all Vietcong D2H channels are working very fine no issues and no glitches in D2H channels.

I have already changed my set top box twice.

Customer care executive runs some meaningless processes online and nothing happens with that too...

they say that I have to replace my device which I have already done last year still getting this issue again.

My customer id: 96342268
Videocon Industries Customer Care's response, Aug 3, 2017
Dear Paranjape,

Thank you for sharing your details with us. We will have someone contact you as soon as possible.

Warm Regards,
Videocon d2h Team
Videocon Industries Customer Care's response, Aug 4, 2017
Dear Paranjape,

Please email us at [email protected]. We will make every effort to revert with resolution as soon as possible.

Warm Regards,
Videocon d2h Team
Hi Team,

I am also facing the same issue. It was working fine till[protected]. Then I was not at home so I didn't recharge. Today after coming back, I rechargedfor lowest monthly package to check, having doubt of such nonsense fooling tricks of Videocon and called customer care for activation.

They told me to keep the box running and dial a 1800xxxxxxxxx number so they will start the stuffs. But I was waiting for an hour keeping the box in power on status.

I called them again and they did some auto power off from their side which didn't take place and they asked me to hard reboot the box.

I was having doubt at the time of recharge as I read such stories online of videocon customers and same thing happened.

I am sure this is a kind of business they are running to collect the extortion money.

I am sure they are going to ask me for 200 Rs for engineer visit and then box replacement and repair charges of 500 so I have decided to move to local cable operator who is giving better services with no such visit charges.

I am also going to file a consumer case against Videocon as my brother is having good experience filing the case. You guys can also file as it is not a rocket science.

Regards,
Rao
Videocon Industries Customer Care's response, Aug 6, 2017
Dear Nitinkumar,

Please email us at [email protected]. We will make every effort to revert with resolution as soon as possible.

Warm Regards,
Videocon d2h Team
Same issue E04-4 smart card not inserted properly. Suggested for visit to pay 200. I have 2 Connection..planning to replace with other service provider. Now Tata Sky is 200 Dhamaka pack seems good. While I have to 680 for 2 connection. It is good to have 2 connections rather keep on chasing Videocon customer care. Mine id is 24285712

Thanks
Parveen Rohilla
Videocon Industries Customer Care's response, Aug 17, 2017
Dear Pkrohilla04,

We have forwarded your issue to our concerned department and will get back to you on the same as soon as possible.

Warm Regards,
Videocon d2h Team
Am going to file a complaint in Bombay High court tommarow. Anyone interested to help me just mail me here ash.[protected]@gmail.com
I am facing the same issue. Smart card not inserted properly problem and They are making fool o[censored]s...and asking me to pay visit charges for engineer.They are big
Home channels are working fine and other channel works for not more than 30 min after each restart . If smart card is damaged or not inserted properly then how this channels work?
Pathetic quality. Change to airtel or dish tv
Videocon Industries Customer Care's response, Oct 9, 2017
Dear Divyajoseph,

Request you to write to us at [email protected] to help you better in this regard.

Warm Regards
Videocon d2h Team
Hi,
I have been using videocon d2h from the past 2 years. Since last 1 month i am getting a E04-4 smart card error. When i call the customer care, they try to reset from backend. However, nothing happens.
Moreover, everytime this error comes, they recommend an engineer visit for which they ask to pay a service charge of Rs. 200 + taxes. Now, the question is why the hell should i pay them the charges for an engineer's visit when i am already paying the subscription charges of 500 a month. It should be their responsibility of any problem occurs. We are never asked to pay anything for broadband service or other d2h companies. If the problem is not rectified then i will seriously move to the consumer court.
Mayank Bansal
[protected]

Videocon Industries Customer Care's response, Oct 23, 2017
Dear Bansal,

Thank you for sharing your details with us. We will have someone contact you as soon as possible.

Warm Regards,
Videocon d2h Team
i am also facing the same issue. E04-4: Smart Card not inserted properly.
from last 5 days i am facing this issue. it will automatic resolve and then again same error message will appear on screen.

regards,
Ravindra Singh Tanwar
Mob:-[protected]
Videocon Industries Customer Care's response, Oct 30, 2017
Dear Ravindra,

Thank you for sharing your details with us. We will have someone contact you as soon as possible.

Warm Regards,
Videocon d2h Team
Hello All,

My Customer ID is[protected]

I am getting error E04-4 Smart Card error, When i called your call center I was told that they are running some command in background which will reset the Box, But nothing happend.

Then I was told that They will send a Tech to check for this issue, For which I have to pay Rs 200.

Last Month, I had same issue for which Tech visited, positioned the disc again Post which My issue was resolved.

My concern is that If there is smart card error which indicates Hardware is faulty, Then Why I am able to view Videocon Home channels.

Is this some sort of fraud racket that Videocon is running to loot customers.

Can you explain my queries???
I am facing the same issue. . All of Videocon own channel such as Home Channel are working seamlessly.
But for other channels E04-4 Smartcard not inserted properly message is coming. They are asking to pay Rs 200 for engineer visit. I dont know how much they will charge for smart card. There is no smart card in my settop box.

customer care who are always needs money for each processes and they r simply making revenue for service. If my problem is not solved. I will put Videocond2h in dumpyard. And I will alert all my friends not to use Videocon d2h.
My cus id:96235709
Email:[protected]@gmail.com
RTN:[protected]
Videocon Industries Customer Care's response, Nov 27, 2017
Dear Mithun,

Thank you for sharing your details with us. We will have someone contact you as soon as possible.

Warm Regards,
Videocon d2h Team
Videocon Industries Customer Care's response, Nov 27, 2017
Dear Mithun,

Request you to write to us at [email protected] to help you better in this regard.

Warm Regards,
Videocon d2h Team
I am facing the same issue since last three months. Engineer is charging 200 per visit for temporary fix. Unfortunately I recharged for one year. After that I am planning to switch to other provider
Videocon Industries Customer Care's response, Dec 4, 2017
Dear Janki,

Please email us at [email protected]. We will make every effort to revert with resolution as soon as possible.

Warm Regards,
Videocon d2h Team
Customer id 78649786 . The Videocon engineer came and replaced the STB because I was getting the same E40-4 smart card error . Still the problem resumes once in every 2 days . He took 600 rupees for that. Now when I called dth, they tell that it had been 3 months by replacing the product . So, you need to pay 200 for engineer visit and separately I have to pay repair cost . What's this ???
👎👎👎👎👎 Very bad . Third class service .
Cust.id. 78649786 . Very fraud . I have submitted one complaint before this . This is my second complaint and that too with this proof picture . Very poor third class service . Better you go for Tata sky .

mine is a ddb tv it inbuilt videocon box same thing happen me..before recharging when the error come if i switched off and on it works fine.after recharge its fully goes down.they asked me to 200 also, but i refused to make a compliant.i am going to buy a new one from another ddh company
Hi, I have inbuilt videocon d2h set top box . My d2h account no is 14563494. I am getting above message repeatedly since last 2-3 months . Every time I need to remove and insert card . But since last 15 days it is not all working Only d2h channels are working . Several time I need to restarts TV again again . If we call customer care are about this issue, they are recommending engineer visit but we need to Pay 200/- RS for that!. I am planning to move another operator soon.
am facing the same issue. Smart card not inserted properly problem.
In my box there is no visible smart card, so I have to restart it at least 10 times a day to get it working.
Smart card is inside the box which we can't access to, but somehow it works when we give it a restart.
Home channels are working fine and other channel works for not more than 30 min after each restart . If smart card is damaged or not inserted properly then how this channels work?
I have not yet called customer care but from above posts it is clear that they are going to charge for it.
Customer I'd 78453656

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