[Resolved] Videocon D2H — rude behaviour and no response for my complaint

[Resolved] Videocon D2H — rude behaviour and no response for my complaint

R Raj26894 from Delhi, Delhi

Customer is:[protected] I asked to deactivate my addons all star sports hd and sony pix they said we will remove wait in line when i call to them there is no proper response from the videocon cc people after waiting 15 min in line they said we removed, but they lied to me the addons are still going on and i did not get any msg to mobile, again i called to the cc people their behaviour is rude can't speak polite to the people, they are chit chatting and laughing when i was in call this is ridiculous when a customer is in call and having a problem how you people do like this. Remove my addons all star sports hd and sony pix. Was this information helpful? No (0) Yes (0)
Nov 30, 2017 Complaint marked as Resolved Videocon Industries customer support has been notified about the posted complaint. Oct 08, 2017 Updated by Raj26894 Customer id:[protected] I asked to deactivate my addons all star sports hd and sony pix they said we will remove and wait for a second in line i waited for 15 min in line during the call they chit chatting and laughing they don't even listen properly my problem after 15 min again they asked to would like to deactivate what?? This is ridiculous. I said to deactivate my addons they said ok we will deactivate now but the channels are still going on this is rubbish. The customer care people of videocon d2h are ridiculous and rubbish and rude they don't have patience to listen the problem please take an action on them. Please deactivate my addons as soon as possible. Verified Support Oct 09, 2017 Videocon Industries Customer Care's response Dear Raj, Request you to write to us at [protected]@d2h.com to help you better in this regard. Warm Regards, Videocon d2h Team Verified Support Oct 12, 2017 Videocon Industries Customer Care's response Dear Abhay2503, Greetings from Customer Support Team! Congratulations on the maturity of the “Paisa Vasool Offer” bond! We request you to send the original physical copy of the bond along with a self-attested ID proof copy of the bondholder to the below address: BMO Dept., Videocon Industries Ltd, 14 Km Stone, Aurangabad-Paithan Road, Village Chitegaon To: Paithan Dist: Aurangabad We will be able to start working on your claim, only after receiving the above requested documents. Do keep a copy of the original document for future reference. For any further assistance, please feel free to get in touch with us. Contact No[protected], +91-[protected] Email - [protected]@videoconmail.com Thank you for your cooperation. Warm Regards, Videocon Customer Support Team
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Comments

Sahil Vanzara

from Coimbatore, Tamil Nadu

Please i want to update a my new number
Old:[protected]
New:[protected]

Videocon Industries Customer Care's response, Oct 10, 2017

Dear Sahil,

Please email us at [email protected]. We will make every effort to revert with resolution as soon as possible.

Warm Regards,
Videocon d2h Team

Abhay2503

from Mumbai, Maharashtra

I had purchased LCD with Videocon paisa vasool offer and i had send the required docs on their Aurangabad office in the name of BMO, had confirmed over phone that docs have been received but it being more than 03 months refund not received and given contact no also not working now.
Serial no is VG/0510/26303.

velmurugan N

from Kattuputtur, Tamil Nadu

Plz change my registered moboil number name : VELU Ramanathapuram customer id :[protected] old moboil number : [protected] new moboil number : [protected] thanks

Videocon Industries Customer Care's response, Oct 12, 2017

Dear Velmurugan N,

Thank you for sharing your details with us. We will have someone contact you as soon as possible.

Warm Regards,
Videocon d2h Team

[email protected]

from Pune, Maharashtra

I have recharge on 23 sep2017 for Rs 3373.00 by my hdfc credit card . Amount debited but recharge not done.Transition id is 037926 and my customer id is 81716305 for videocon d2h . Please either recharge this or reverse my money to my hdfc bank account. Proof photo arranged herewith.pl do as early as possible.Thanks

Videocon Industries Customer Care's response, Oct 12, 2017

Dear Ops.bvg,

Kindly give us some time. We assure you complete satisfaction and will make sure your issue gets resolved at priority.

Warm Regards,
Videocon d2h Team

Videocon Industries Customer Care's response, Oct 13, 2017

Dear Ops.bvg,

We would like to inform you that your concern has been noted and our team is eager to resolve it. In order to assist you in better way, please write back us along with the below mentioned details:

· Portal Address of web site (Recharge mode)
· Screenshot of the Bank Statement that indicates payment ID against transaction.

Warm Regards,
Videocon d2h Team