Videocon D2H — trai regulations

 
3 Reviews
Thane, Maharashtra, India
 Aastha Bhadani on Apr 28, 2019
Hello, i am ms. Aastha bhadani. I have 4 set top connections under the customer id[protected] in the name of sunil bhadani. I would like to inform you that there has been multiple times your customer care forum has failed to meet the requirements of the customers or even failed to serve their customers. The new regulations of trai enables the customers to "choose" the channels that they want to include in their entertainment packages and also can easily do it themselves through their official website. However, i have been trying to get through the "mera vala pack" but it has some serious problems that needs to be solved at your end. Following the procedure for the same that is mentioned on your website, i am still unable to activate the pack successfully, though it says "successful" at the end of the procedure. I have recharged my account multiple times and even being charged for it all this while; but the channels are yet not subscribed. On the other hand, your customer care service is "pathetic" to even help with the same. As per the consumer rights, i have all the rights to drag this to the court as your service is very much inefficient for the price i am paying as a customer. I request you to kindly solve this asap at your end and fix the needed.

Complaint Status


[Apr 29, 2019] Videocon Industries customer support has been notified about the posted complaint.
Complaint comments  2 Comments     Updated: Share0Tweet0

Comments

Dear Aastha,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [protected]@d2h.com so that our team can look into your concern.

Thanks & regards
 
Please change my registered mobile number for d2h as old mobile number is not working.

D2H :[protected]
Name : sharod dnaneshwar shende
Old mobile : [protected]
New mobile : [protected]
Team d2h's reply, Apr 30, 2019
Dear Sharod,

Thanks for writing in. If you want to register/change your mobile number then you can message us in this format. RTN  New RTN to 566777 or 9212012299    

Thanks & regards

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    Videocon D2H - trai regulations