Videocon D2H — trai regulations

Address:

Thane, Maharashtra, 400604

Hello, i am ms. Aastha bhadani. I have 4 set top connections under the customer id[protected] in the name of sunil bhadani. I would like to inform you that there has been multiple times your customer care forum has failed to meet the requirements of the customers or even failed to serve their customers. The new regulations of trai enables the customers to "choose" the channels that they want to include in their entertainment packages and also can easily do it themselves through their official website. However, i have been trying to get through the "mera vala pack" but it has some serious problems that needs to be solved at your end. Following the procedure for the same that is mentioned on your website, i am still unable to activate the pack successfully, though it says "successful" at the end of the procedure. I have recharged my account multiple times and even being charged for it all this while; but the channels are yet not subscribed. On the other hand, your customer care service is "pathetic" to even help with the same. As per the consumer rights, i have all the rights to drag this to the court as your service is very much inefficient for the price i am paying as a customer. I request you to kindly solve this asap at your end and fix the needed.