Videocon D2H — Unable to activate HDRF set top box

I ordered HDRF set top box from videocon d2h site. on friday 23/07/2021 it was received & installed. In manual there is instruction for activating the set top box i.e. send msg d2h BB ACT(VC no) to 56677. i sent that msg from my no which was given at the time of bookin set top box. but unable to activate. called so many times to customer care executive, they didnt find any record of this box & said it will be activated in 24 hrs some says 48 hrs, some says it is not possibel to activate& unable to activate the box. Today(Monday) agin i send the msg but unable to activate the box. I want to return this box if it is not activated so what is the procedure to return it & refund my money.

Samrt card no: [protected]

Mob: [protected]
Was this information helpful?
No (0)
Yes (0)
d2h customer support has been notified about the posted complaint.
Verified Support
Jul 27, 2021
d2h Customer Care's response
Dear Parimal,

Thanks for writing to us. We have forwarded your concern to our team and will get back to you with an update soon.

Thanks & regards
Jul 28, 2021
Updated by Parimalb
Yesterday evening 07:00 PM received call from d2h, the person told me that the set top box activated within 24 hrs. Now 24hrs pass on still box is not activated. Once again false statement from d2h. If not activated want to return this box & refund my amount.
Verified Support
Jul 29, 2021
d2h Customer Care's response
Dear Parimal,

It has been confirmed that a new connection has been activated with VC no [protected]. For further assistance, please call us on our customer care number[protected].

Thanks & regards
Jul 29, 2021
Updated by Parimalb
Yes, finally the connection is active now.
Thank you D2h.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    d2h
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    47%
    Complaints
    3326
    Pending
    0
    Resolved
    1436
    d2h Phone
    +91 97 8189 7818
    +91 91 1569 1156
    d2h Address
    Ground Floor & 1st Floor, Techweb Centre, New Link Road, Oshiwara, Jogeshwari West, Mumbai, Maharashtra, India - 400102
    View all d2h contact information